In our fast changing and frequently divergent culture, personal and vocational success is a universal desire. The ability to navigate contemporary complexity calls for a skill set that can carry one through and beyond challenges and pitfalls. Working creatively with others has become an essential for success. 

Participants in this seminar will be assisted in the development of the single most effective skill one can cultivate: What to say and when to say it

Register now
Request a scholarship.

The subject matter for this four-day learning experience crosses the arena of skills for team building, performance management, conflict resolution, problem solving and outcome vision. Using many of the concepts presented in the modern career and self-development classic Crucial Conversations: Tools for Talking when Stakes are High, the seminar group will examine and learn to apply communication techniques that can guide the way one reacts in different moments to achieve different results.  Upon registration the participants will receive a copy of the book and are expected to have completed a thorough reading prior to the seminar.

This seminar will provide a learning laboratory in which the group will examine and practice effective techniques that include:

  • How to prepare for high-stakes situations with proven, well researched techniques
  • How to transform anger and hurt feelings into powerful dialogue
  • How to make it safe to talk about almost anything
  • How to listen when you really want to talk
  • How to be persuasive, not abrasive
  • How new techniques, skills and tools work together to enable successful communication outcome
  • How to move from talk to action without loss of engagement

Register now

The seminar facilitators are veteran practitioners and teachers of leadership skills in small institution work groups.  

Carla Odell is Executive Director of DaySpring Conference Center in Parrish Florida.  Her experience includes secondary teaching positions, business ownership, staff supervision and development and participation in the administrative structures of nonprofit organizations.

Charles Wallace is a former conference center executive with national recognition for revitalization turn-around leadership of small institutions.  Dr. Wallace is an organizational development consultant and maintains a practice of Career Counseling for individual clients. 

The International Association of Conference Center Administrators

575 Burton Road  |  P.O. Box 61  |   Greenwich NY 12834-0061

Contact IACCA


©2014-15 IACCA

Powered by Wild Apricot Membership Software