Upcoming events

    • 01/01/2017
    • 12/31/2017
    • None

    In order to maintain your IACCA Certified Conference Center Professional Status you need to complete the following annually:

    1) Register for CCCP Recertification and pay the $25 fee.

    2) Attain 30 points worth of continuing education credits from the approved Recertification Log listed below. 

    3) Submit log and required documents no later than Dec 31st.

    CCCP Recertification Log.pdf

    Questions? Contact:

    Nicole Todd, IACCA Board Administrative Assistant


    • 10/21/2017
    • 9:00 AM
    • 10/22/2017
    • 4:30 PM
    • YMCA of the Rockies, Estes Park CO
    The Capstone Event is offered for students who have been in enrolled in the certification program and meet the requirements to receive their CCCP.  
    • 10/21/2017
    • 9:00 AM
    • 10/22/2017
    • 4:30 PM
    • YMCA of the Rockies: 2515 Tunnel Rd, Estes Park, CO 80511

    Sign up today for two outstanding courses being offered just before this years annual conference. 

    Courses are open to everyone. For students in the IACCA certification program, each course is worth 10 points towards certification or recertification.

    Beginning Saturday Oct. 20 at 9 AM

    Business, Administration & Governance

    For center directors, a clear understanding of the principles and practices of nonprofit organizations is essential to the operation of a successful center. It is important to understand that a successful center will be driven by its mission and must operate within the generally accepted principles of governance for nonprofit organizations. Come learn what role the director and trustees of the board play in the support of the mission of the center. How does a director administer other areas of the center such as the reservation, financial, housekeeping, food service and maintenance systems while working on master planning, fund raising, and risk management? If that isn’t a big enough job, the director must also assure the best possible treatment for the guests, an outstanding employment arena for the staff and excellent relationships with the local community. Come and learn how to determine priorities, keep your center focused on being compliant with regulations, and keep your center on a path of constant improvement. 

    Note: This course will earn you 10 points towards certification or recertification.


    Carla Odell, IACCA Vice-President, CCCP 

    Carla has held the Executive Director position at DaySpring Episcopal Conference Center for over 7 years. Yet, her 14 year tenure at DaySpring includes her work as a bookkeeper and as administrator. She is a member of the ECCC (Episcopal Camps and Conference Center Association). Carla's previous work experience includes teaching elementary grade levels and owning a software company for educational software for schools for Hewlett Packard where she installed software and trained School District Employees.  Carla has previously taught several IACCA classes and workshops.

    Rex Miller, IACCA Treasurer, CCCP 

    Rex was Executive Director of Camp Alexander Mack in Milford, Indiana from 2002 to 2014. During that time he led the camp through a major infrastructure upgrade as well as a recovery from a major fire in 2011. He led the board through a transition from an Administrative Governing Board to a Carver Model Policy Board. He has served as an interim Facility Director for the Cal-Pac Conference of the UMC for 2 years. He continues to serve as a consultant to camps and conference centers as he volunteers on work cams and Heifer Ranch. He has been a member of IACCA since 1992 and has served on the board and led workshops on finance and facility management. 

    Beginning Sunday, October 22 at 9 AM


    In the modern conference center, hospitality is likely to be the area in which a center distinguishes itself from all others. This IACCA course will offer participants an opportunity to examine how hospitality is delivered by successful conference centers. The focus of study will include resources and training techniques that will enable staff  to understand the importance of  how guests are welcomed, valued and respected. The class will include presentations that address the importance of anticipating guest needs and doing more than is required or expected. 

    The instructors, Ann Emerson and Jack Shitama, are veteran conference center administrators who, over years of service, have learned to deliver an exceptional level of hospitality.  They will share exercises that yield new styles and skills that can be quickly applied to staff training and hospitality delivery.  This course is designed to be helpful to directors and staff members alike. 

    Note: This course will earn you 10 points towards certification or recertification.


    Rev. Ann Emerson, CCCP 

    Ann Emerson has served as Director of Lake Huron Retreat Center since 1999. Over the years, the center and staff has built a fine reputation as being a place of hospitality.  Located on the shores of Lake Huron in Michigan, Ann oversees a staff of 18.  Ongoing training in guest relations, communication and awareness of site conditions helps maintain their level of excellence.  Ann has a love of travel - both domestic and international - and her travels have fostered many ideas she has implemented at her site.  She has been involved in IACCA since 1999, serving on the Education Committee, past Education Chair and Past Vice President.

    Rev. Jack Shitama, CCCP 

    Jack is the Executive Director of Pecometh Camp & Retreat Ministries where he has served since 2000. He is an ordained elder in The United Methodist Church and has served as pastor of churches in Port Deposit, MD and Chesapeake City, MD. He serves on the Peninsula-Delaware Conference Vision Team and was a clergy delegate to the 2012 General and Jurisdictional Conferences. He served as President of the International Association of Conference Center Administrators from 2003-2007.
    • 10/23/2017
    • 3:30 PM (EDT)
    • 10/27/2017
    • 10:00 AM (EDT)
    • YMCA of the Rockies, Estes Park, CO


    YMCA of The Rockies

    Estes Park, CO

    Keynote Speaker: Walt Stasinski

    Do you really enjoy your job? Do you finish the day worn out? It doesn’t have to be this way. Yes, you can achieve success and have fun doing it. You will be given practical tools to reduce stress, re-energize yourself, defuse conflict and make your job more fun. As a bonus, humor will help you with your productivity and creativity.

    Take your job seriously but yourself lightly. Find out how to enjoy the lighter side of your success and even get a standing ovation for all your accomplishments? According to the business journal, Human Resources Focus, 96% of the Executives surveyed said that employees with a sense of humor do a better job than employees with little or no sense of humor.


    • Discover the crucial difference between employees who have fun at work and those who don't.
    • Reduce the amount of stress hormones in the bloodstream with laughter.
    • Find out the value of humor in resolving conflicts at the workplace.
    • Learn the way to end the work week with a laugh and drive home with a smile on your face.

    • 10/24/2017
    • 4:00 PM
    • 10/25/2017
    • 9:00 AM
    • YMCA of the Rockies

    Vendor Sponsorship

    Vendor Lodging 

    • 12/31/2025
    • None

    The IACCA certification program is uniquely designed to meet the needs of today’s conference and retreat center professional, with many options for your growth. The program allows you to design the certification program to meet your needs, strengthen your weaker areas, and get the recognition of being a certified professional in this industry. 

    For more information contact Nicole Todd, IACCA Board Administrative Assistant at:

The International Association of Conference Center Administrators

PO Box 1012  Seabeck, WA 98380-1012

Contact IACCA

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