INFUSION: Hospitality in Everything we do!

  • 10/26/2015
  • 3:30 PM
  • 10/30/2015
  • 10:00 AM
  • The Bethany Center at Camp MacDowell, Nauvoo, AL


(depends on selected options)

Base fee:
  • We are especially pleased to welcome life members to the fall conference! There is no program fee for Life Members.
  • Choose this registration option for the first or only person to register from your center.
  • This is for the successive registrants from a center; do not choose this for the first or only registrant from a center.
  • This option is intended to spouses who accompany a Conference Center professional, but who are not themselves in Conference Center work.

Registration is closed
2015 Fall Convention


The Bethany Center

Camp MacDowell

105 Delong Rd.
Nauvoo, AL 35578

Click here for Camp MacDowell


The keynote speaker: Teresa Allen, Common Sense Service. Her topics will be:

  • Winning Guests Through Common Sense Service!
  • Guest Expectations: Meeting 'Em and Beating 'Em


  • Affordable & Effective Sales--Dick Goldman
  • Marketing as Invitation: Meeting Guests Needs - Pam Harris
  • Wow Them at Check-in - Carla Odell
  • Guest Service: Foundation of Facilities Management - Jimmy Huffman
  • Dealing with Difficult Customers - Dr. Charles Wallace
  • Hospitality in Housekeeping - Anne Horton
  • Customer Service for VIP’s - Jack Shitama
  • Solving the Food Allergy Puzzle - Grae Dickson
  • Hospitality on a Shoestring - Carla Odell
  • Cultivate Your Heart for Hospitality Through Listening - Shelly Steinhoff
  • Customer Service and Guest Services - Ann Emerson
  • Customer Service Through Design - George Gatta
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