2017 Pre-Conference Courses: "Business, Administration & Governance" and "Hospitality"

  • 10/21/2017
  • 9:00 AM
  • 10/22/2017
  • 4:30 PM
  • YMCA of the Rockies: 2515 Tunnel Rd, Estes Park, CO 80511


(depends on selected options)

Base fee:
  • Tuition
  • Tuition
  • Tuition

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Sign up today for two outstanding courses being offered just before this years annual conference. 

Courses are open to everyone. For students in the IACCA certification program, each course is worth 10 points towards certification or recertification.

Beginning Saturday Oct. 20 at 9 AM

Business, Administration & Governance

For center directors, a clear understanding of the principles and practices of nonprofit organizations is essential to the operation of a successful center. It is important to understand that a successful center will be driven by its mission and must operate within the generally accepted principles of governance for nonprofit organizations. Come learn what role the director and trustees of the board play in the support of the mission of the center. How does a director administer other areas of the center such as the reservation, financial, housekeeping, food service and maintenance systems while working on master planning, fund raising, and risk management? If that isn’t a big enough job, the director must also assure the best possible treatment for the guests, an outstanding employment arena for the staff and excellent relationships with the local community. Come and learn how to determine priorities, keep your center focused on being compliant with regulations, and keep your center on a path of constant improvement. 

Note: This course will earn you 10 points towards certification or recertification.


Carla Odell, IACCA Vice-President, CCCP 

Carla has held the Executive Director position at DaySpring Episcopal Conference Center for over 7 years. Yet, her 14 year tenure at DaySpring includes her work as a bookkeeper and as administrator. She is a member of the ECCC (Episcopal Camps and Conference Center Association). Carla's previous work experience includes teaching elementary grade levels and owning a software company for educational software for schools for Hewlett Packard where she installed software and trained School District Employees.  Carla has previously taught several IACCA classes and workshops.

Rex Miller, IACCA Treasurer, CCCP 

Rex was Executive Director of Camp Alexander Mack in Milford, Indiana from 2002 to 2014. During that time he led the camp through a major infrastructure upgrade as well as a recovery from a major fire in 2011. He led the board through a transition from an Administrative Governing Board to a Carver Model Policy Board. He has served as an interim Facility Director for the Cal-Pac Conference of the UMC for 2 years. He continues to serve as a consultant to camps and conference centers as he volunteers on work cams and Heifer Ranch. He has been a member of IACCA since 1992 and has served on the board and led workshops on finance and facility management. 

Beginning Sunday, October 22 at 9 AM


In the modern conference center, hospitality is likely to be the area in which a center distinguishes itself from all others. This IACCA course will offer participants an opportunity to examine how hospitality is delivered by successful conference centers. The focus of study will include resources and training techniques that will enable staff  to understand the importance of  how guests are welcomed, valued and respected. The class will include presentations that address the importance of anticipating guest needs and doing more than is required or expected. 

The instructors, Ann Emerson and Jack Shitama, are veteran conference center administrators who, over years of service, have learned to deliver an exceptional level of hospitality.  They will share exercises that yield new styles and skills that can be quickly applied to staff training and hospitality delivery.  This course is designed to be helpful to directors and staff members alike. 

Note: This course will earn you 10 points towards certification or recertification.


Rev. Ann Emerson, CCCP 

Ann Emerson has served as Director of Lake Huron Retreat Center since 1999. Over the years, the center and staff has built a fine reputation as being a place of hospitality.  Located on the shores of Lake Huron in Michigan, Ann oversees a staff of 18.  Ongoing training in guest relations, communication and awareness of site conditions helps maintain their level of excellence.  Ann has a love of travel - both domestic and international - and her travels have fostered many ideas she has implemented at her site.  She has been involved in IACCA since 1999, serving on the Education Committee, past Education Chair and Past Vice President.

Rev. Jack Shitama, CCCP 

Jack is the Executive Director of Pecometh Camp & Retreat Ministries where he has served since 2000. He is an ordained elder in The United Methodist Church and has served as pastor of churches in Port Deposit, MD and Chesapeake City, MD. He serves on the Peninsula-Delaware Conference Vision Team and was a clergy delegate to the 2012 General and Jurisdictional Conferences. He served as President of the International Association of Conference Center Administrators from 2003-2007.
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